Microsoft Dynamics 365 Business Central (hereinafter Business Central) is a widely used ERP system for managing and automating various business processes, including purchasing, sales, production and administration. If you also have (or want to start using) a B2B webshop/order portal and want to provide customers with the right information, a link to your ERP system is required. For this purpose, we work together with SucceedIT. SucceedIT is a specialist in the implementation of Business Central, we in the implementation of B2B webshops and integration with other business systems. We realise an order portal with well-functioning integration so that customers get the most out of it.
In this article, you will discover how your business benefits from our collaborative approach.
"SucceedIT's strength lies not only in its expertise and experience with Business Central, but also in its pragmatic approach. By having direct lines of communication with customers and deploying proven standard solutions, they are able to add a lot of value for their customers."
SucceedIT: in brief
SucceedIT specialises in implementing, both setting up and optimising, Business Central. The IT company supports the digitalisation and automation of key business processes, such as purchasing, sales, inventory management, production, logistics and financial administration. And offers standard solutions for this purpose.
Complementary offer
In B2B environments, customers place orders in various ways, depending on their preferences. Some prefer to place an order by phone or mail orders with an Excel sheet, while others like to do so via an online ordering portal. For the latter group of customers, Ecomwise and SucceedIT's solution offers a solution.
Our solution bundles online ordering with smooth order processing and clear customer data. We bring the world of ERP together with the world of B2B e-commerce. With our complementary approach, we ensure both an optimal digital ordering experience for the customer and automatic processing in the ERP system.
In this, we share the same pragmatic approach: to be operational quickly, we work with standard solutions that have proven themselves time and again (and in different industries).
Case study: Vandeputte Medical
Many of our customers use Business Central. Our shared offering comes in very handy therein. Medical wholesale Vandeputte Medical is a good example of this. Where SucceedIT guided Vandeputte Medical in the implementation of Business Central, Ecomwise took care of the integration with its existing webshop. The result was a well-functioning order portal. Thanks to our cooperation, all systems work together seamlessly.
Previous challenges in terms of price and stock information were addressed and solved immediately by us in the process. Furthermore, specific customer requirements have been taken into account. Besides insight into orders and invoices, end customers also get insight into the status of their service orders and inspection reports for medical devices via the order/customer portal, for example.
Benefits of our standard integration with Business Central
- Time and cost savings. Thanks to our standard integration, there is no need to develop something new. After all: what works, works. Our customers benefit from this, both in terms of investment costs and delivery time. It also benefits you indirectly; by relieving sales and customer service staff, extra time is freed up that can be invested in further expansion of your e-commerce activities.
- Works clearly. Customers have insight into the various data synchronisations and can immediately see whether all data is synchronised properly between the B2B webshop and Business Central.
- Comprehensive customer and order portal. Customers can effortlessly access order information via the customer portal. This includes handling returns, an overview of order history and outstanding invoices from the ERP.
Advantages of our cooperation
- Complete package of knowledge. Our pooled knowledge allows us to address a wide range of questions and challenges. Clients get access to a full spectrum of e-commerce and ERP knowledge, helping them well in every area.
- Faster (being able to) shift gears. Our cooperation ensures that we can respond quickly to changing circumstances and customer needs. This applies both to troubleshooting support and the implementation of optimisations.
Smooth integration between Business Central and your webshop
In short, what is the added value of our cooperation for your webshop? Simply put, many other parties have to create a tailor-made link between your webshop and Business Central. This process is needlessly complex and usually involves high costs. Moreover, it is unnecessary because our standard integration already takes care of this and you benefit from a strong solution for your e-commerce goals.
Want to know more about integrating Business Central with your B2B webshop? Do not hesitate to contact us for more information.
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